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About Us
MISSION STATEMENT:
Deliver the best quality service at the lowest price!!!
Business Rules of our Business:
#10 Assume full responsibility for the quality of our service
#9 Be honest and accurate in our advertising
#8 Avoid promises that we can not deliver
#7 Do not give the customer the run around on customer service issues
#6 Return phone calls and emails ASAP, within 24 hours
#5 Be on time for the service call, call the customer if you will be delayed
#4 Promptly call the customer if the work or charges will exceed the estimate
#3 Use the BBB reliability reports before using a new vendor for our supplies
#2 Never ignore complaints from the customer, always have the customer satisfied before closing the job
#1 Take advantage of every opportunity to promote honesty, integrity, and ethical business practices.
People: Eric Luke, the owner, is
retired from the U.S. Navy.
He has a Masters Degree in Business Administration.
Maria Luke, Cleaning Division Manager, has 12 years of experience working on
Federal Cleaning Contracts. She is driven to satisfy the customer and she
personally trains all of the cleaning employees.
Thought to ponder:
DO NOT BE AFRAID TO TRY SOMETHING NEW.....REMEMBER AMATEURS BUILT THE ARC AND PROFESSIONALS BUILT THE TITANIC!!
Contractor State License Number 817386
Doc's Hauling
/ 9716 Ivanho Street
Spring Valley, CA 91977 / Phone: 619-460-0381
Fax: 619-303-3687
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